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Employment Assessment

NOTICE! This assessment is required for all applicants, please finish your application at redwaybrands.net/careers before starting and submitting your assessment. Assessment is not timed, so please take your time. If selected, management positions will have a second assessment after their interview. 

Birthday

CUSTOMER SERVICE & Team Associates

How much customer service experience do you have?
Please select the best possible choice for the following scenario: A customer contacts customer service about a product that is on sale but its out of stock, the customer wants the item and wants it for the sale price. What would you do?
Tell the customer that you don't know when the next shipment is
Offer a similar product for the same sale price.
Give the customer a coupon for the same sale price so they could get it for the same price once it comes in.
Suggest another brand that may have it in stock
Please select the best possible choice for the following scenario: An associate comes up to you trash talking another associate, you know the two associates have been fighting for a while now and you want it to stop. What would you do.
Report it to your Shift Lead/Direct Supervisor
Report it to RDWY Ethics as well as your direct supervisor
Fix it yourself by talking to both associates
Encourage the associate to go to their direct supervisor for the best solution
Please select the best possible choice for the following scenario: A long time customer walks into a Redway office mad about a past order, the customer is aggressive and they refuse to leave until they are served. What would you do?
Listen to the customer then decline the return because they cannot provide the product back
Ignore them until they calm down
Listen to the customer, then help them the best you can with Redway's policies. If I cannot help them I would get my manager
Call the police
Tell the customer to call Redway Corporate/ Redway Support
Please select the best possible choice for the following scenario: You and another co-worker were arguing for the past couple of weeks, now you are suspecting your co-worker is going to do something to you. What would you do?
Confront the co-worker
Tell your other co-workers
Report it to RDWY Ethics/ your supervisor
Contact Redway Corporate/RDWY Associate Relations
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